Data deletion in SOCEO

DOCUMENTS

See how to disconnect an integration and ask for deletion of data associated with your SOCEO account.

Last updated: September 29, 2026

Disconnect Meta Ads

Sign in to app.soceo.ai with your account. In “Minhas Habilidades” (My Skills), open “Tráfego Pago” (Paid Traffic), select “Gerenciar conexões” (Manage connections), and disconnect Meta Ads. You can also uninstall the Paid Traffic skill to remove its connections in SOCEO.

By disconnecting, SOCEO removes the local credentials, selected accounts and synchronized data from that connection. Audit records of actions already requested can be preserved for security and reconciliation.

Ask for deletion of other data

Send an email to suporte@soceo.ai with the subject “Exclusão de dados SOCEO” (“SOCEO data deletion”). Provide your account email and identify the connection or workspace involved. Do not send passwords, tokens, or secrets. If you have lost access to the app, you can make the request through the same channel.

We will confirm your identity and respond to the request, including when any record needs to be maintained by legal obligation or to resolve a pending action.

SOCEO and Meta are different services

Disconnecting in SOCEO does not delete campaigns, ad sets, or ads in Meta, and does not guarantee that authorization in your Meta account is revoked. You can also remove SOCEO access in your Meta account settings.

This procedure handles data stored by SOCEO. To delete data from your Facebook account or other Meta services, use the controls and channels of the Meta itself.

More information

Data processing is described in the Privacy Policy. See also the Terms of Service.

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